TakeHome Tickets
to
- Caller
- Phone
- ZIP
- Problem
- Preferred time
- Language
- Price info
Set it up the way you’d answer.
These are the same choices you make in the setup form. Change one and the call and the ticket change with it.
Incoming call (614) 555-0182Ticket sent
Voice: Warm, female
TakeHome Tickets
to
- Caller
- Phone
- ZIP
- Problem
- Preferred time
- Language
- Price info
The ticket is always in English, even when the call was in Spanish.
Language of the call
Say your service-call fee
$
The call comes in
Sample company and callers. The fee is only said when a caller asks what a visit costs; your technician confirms the final price.
How a call becomes a ticket
Incoming call9:42 PM
(614) 555-0182Ringing at the office. No one picks up.
First, your phone rings out.
You keep your number. Calls you don’t answer forward to the receptionist.
On the call1:48
Name Dana WhitfieldZIP 43214Problem AC not coolingAsking for a good time…
Then the receptionist answers.
In English or Spanish, with your company’s name and the voice you picked.
New call: Dana Whitfield9:45 PM
Phone (614) 555-0182ZIP 43214Problem AC not coolingPreferred Tomorrow morning
Then the ticket lands in your inbox.
One email per call, to the addresses you choose.
Dana WhitfieldCalled back 7:52 AM
Problem AC not coolingNext Your team takes it from here
Then your team calls back.
Pricing, scheduling and the work itself stay with you.
Made for Ohio’s two busy seasons.
July heat and January cold bring calls at every hour, including the hours your office is closed.
A small job, done well.
Answer, take the details, send them to you. We keep it that small on purpose: your team stays in charge of prices, scheduling and every decision about the work.
What it does
Answers in English or SpanishBoth included
Takes name, phone and ZIPEvery call
Writes down the problem and a preferred timeEvery call
Emails you a ticketAfter each call
Tells callers outside your area, politelyYour ZIP list
Gas smell: tells them to call 911 and the gas companyThen hangs up
What it doesn’t do
Book appointmentsNot offered
Transfer calls to your teamNot offered
Dispatch techniciansNot offered
Work as an emergency lineNot offered
Your choices at setup
Keep your current numberCall forwarding
Pick the voice4 voices
Say your service-call feeOptional
The setup formAbout 10 minutes
One plan.
Paid monthly, in advance. No long contract: it runs month to month.
$399a month
- 400 minutes of calls included
- $0.35 per extra minute
- Setup free for our first three customers ($299 after)
- Month to month, cancel with 10 days’ notice
A note from Francisco
Fernando and I are two founders in Buenos Aires, Argentina. We built TakeHome Tickets for residential HVAC companies, and we’re starting in Columbus, Ohio.
The receptionist answers the calls your team can’t get to, in English or Spanish, takes the caller’s details and emails them to you. It doesn’t book, transfer, dispatch or handle emergencies. Those stay with you.
We don’t have customer stories to show you yet. That’s why setup is free for our first three customers and there’s no long contract: if it doesn’t help, you stop.
Fernando sets up and tests every receptionist before it takes a call. I answer email and run the demos.
Francisco Grippo
Sales and support · [email protected]
Questions
No. You keep your number. Your carrier forwards the calls you don’t answer (or the ones after hours) to the receptionist. We send you the steps for your carrier.
Your company’s name, a note that the call is recorded, and a friendly voice that asks for their name, number, ZIP, the problem and a good time. In English or Spanish.
Not today. It writes down the time the caller prefers, and your team confirms it when they call back. If you’d want booking later, tell us in the setup form.
It isn’t an emergency line. If a caller says they smell gas, it tells them to leave, call 911 and the gas company, and ends the call.
Only if you want it to, and only your service-call or diagnostic fee. It always adds that the technician confirms the final price.
You give us your ZIP codes. Callers from other ZIPs are told, politely, that you don’t serve their area.
To the email addresses you choose, one email per call, with name, phone, ZIP, problem, preferred time and language.
It’s month to month and paid in advance. Email us at least 10 days before your next month and it stops.
Want to hear it first?
Leave your email and we’ll send you a demo.
We only use it to send the demo.
- [email protected]
- Setup
- gettht.com/setup
- Address
- 11 de Septiembre de 1888 2140, 4C, CABA, Argentina